Comforting Words - When You Don't Know What To Say

This is the blog of Robbie Miller Kaplan, author of "How to Say It When You Don't Know What to Say." Please bookmark my site as a resource on helpful ways to comfort those facing tough times. Comments and questions are welcome!

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Welcome to Comforting Words! We’ve all faced a situation that’s left us speechless. A friend shares a devastating medical diagnosis, you learn via email of a relative’s death, or an acquaintance with a long-standing marriage tells you she’s getting divorced. What do you say? We’ve all been at a loss for words when we've needed them most. My goal in creating this blog is to provide a forum to share stories, ideas, and resources that will help us communicate effectively when confronted with unexpected news of loss and difficult times. And most important, I’d like to give insight into the best ways to help others so they don’t feel isolated and unsupported when facing difficult times. I feel so passionately about the importance of providing support that I wrote a book on the topic: How to Say It When You Don’t Know What to Say: The Right Words for Difficult Times. It's now available in volumes on Illness & Death, Miscarriage, Suicide and e-books on Death of a Child, Death of Newborn or Stillborn Baby, Divorce, Pet Loss and Caregiver Responsiblities at http://wordsthatcomfort.com.

Monday, June 14, 2010

I've moved!

Same comforting words but at a new address: www.wordsthatcomfort.com/.
Come visit me!

Wednesday, May 5, 2010

What not to wear to a funeral

We live in a world where anything goes. And yet I’m still surprised at some of the things people wear; jeans and sweatshirts to church, shorts at a fine restaurant on a Saturday night, and flip flops for all occasions. But when it comes to funerals, most of us sense that there are some rules of protocol that should be followed.

A friend recently shared that she attended a funeral and was surprised that a teenage family member wore casual clothing and flip flops. I was surprised myself when attending a funeral at Arlington National Cemetery to see the thirty-year old daughter of the deceased wearing a bright and low cut dress that showed her cleavage. So it’s no wonder that those of us attending funerals might think, what should we wear?

We should dress in a way that shows respect so it’s safe to err on the conservative side and avoid bright colors, bright prints, and anything flashy or glittery. Stay away from the casual and opt for something on the dressier side. You don’t have to stick to black but choose darker or muted colors, such as, grays, dark blues, or browns. Women can wear pants, skirts, blouses, jackets, sweaters, or dresses, opting for a pulled together look. No sneakers, flip flops or too casual shoes. Men can wear slacks, sport jackets, or suits and appropriate footwear. The look you want is non obtrusive.

Funerals are not a time to be conspicuous; it’s a time to blend in with the other mourners.

Robbie Miller Kaplan is the author of How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss. Now available in three individual volumes: "Illness & Death," "Suicide" and "Miscarriage." Three additional titles are available as e-books: "Death of a Child," "Death of a Stillborn and Newborn Baby" and "Pet Loss." Click here to order.

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Wednesday, April 14, 2010

When memories are all we have

My friend’s dad died several years ago but she thinks of him often; his golf hat and golf clubs are a constant reminder. She stores them where they’re visible and she smiles when she sees them. A cousin wore his dad’s coat the first winter following his father’s death and a friend found great comfort using her mom’s handbag while she grieved her death.

These stories made me think of my grandma. She was constantly in the kitchen and she always wore an apron. I wear an apron too and every time my hands reach behind me to tie the bow, I think of my grandma. And I’ve continued her legacy by giving every family member an apron.

These tangible reminders are what keep our loved ones close and a continued part of our lives. I was reminded of this when we celebrated my daughter’s birthday at a restaurant this week-end. All grown up, I was surprised she wanted us to sing the family birthday song. The song dates back to my mom’s camping days and my mom made it a part of our family’s celebrations; I’ve passed it on to mine. My husband, daughter and I tried to sing quietly, clinking our glasses on cue. I thought how special it was that my mother’s legacy is still very much a part of our lives and I have every confidence that my daughter will pass it on to another generation.

Here are some ways to keep your memories alive, not just for you but for generations to come:

1. Display photographs where you can see them often. And use them as a way to share a story with other family members and friends.
2. Prepare and integrate family recipes into your daily life and holidays and let everyone know their history.
3. Share copies of your loved one’s recipes. When I share a recipe from my mom, I always title it “Jean’s ***” and it always give me pleasure. And I have recipes in my personal cookbook that bear the name of my friends’ loved ones.
4. Use a family heirloom, such as a serving piece, at holiday time, reminding your family of its history and all the occasions it’s served.
5. Pass on family heirlooms to family members that will use and treasure both the item and the memory.
6. Tell stories and tell them often. Your personal stories will become part of your family’s history.
7. Copy documents and share them with other family members to preserve and cherish your loved ones.
8. Document personal history and memories, creating a written story to be passed down to generations to come.

Robbie Miller Kaplan is the author of How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss. Now available in three individual volumes: "Illness & Death," "Suicide" and "Miscarriage." Three additional titles are available as e-books: "Death of a Child," "Death of a Stillborn and Newborn Baby" and "Pet Loss." Click here to order.

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Wednesday, March 31, 2010

When you need help

In a perfect world, someone would assess the needs of individuals or families dealing with loss and put a plan in place where they would receive the support they need. Some religious institutions do this and some friends are organized enough to create a network to fulfill those needs. But what happens when the religious institution fails to support, family lives far away, and friends can’t coordinate a unified effort?


When someone faces a difficult loss, whose responsibility is it to communicate their needs? This question came up recently when a reader shared their complicated medical trauma that had them back and forth to another part of the country for treatment. Like many others, they chose to communicate with family and friends via a caring website where they posted journal entries. They requested no calls so without phone communication and direction, it was hard to figure out how to best help; most friends and family members resorted to cards and e-mail. They did notify their religious institution but no concrete help was offered. And while cards and e-mails are helpful, this family had some real needs that were not addressed.

So it got me thinking how you might handle this if you needed support and it wasn’t forthcoming. What if you let your religious institution know your circumstances and they offer no support. Do you call them and communicate some specific needs? And what about your friends? Do you call one trusted friend and give them a list of other friends and ask them to coordinate support?

I’ve heard amazing stories how neighbors and acquaintances pull together to help those in need. How community members solicit help from other members who don’t even know the family. How new bonds are created and networks formed when individuals seeking support are willing to communicate their needs and ask for help.

I know how difficult it is to ask for help when you are feeling so vulnerable. But when others truly don’t know what to do, it may be the time to step up and be specific about your needs. And if someone says they can’t help you, don’t be deterred. There are a lot of caring souls out there that may just need some direction. And we all know that it’s the supportive and caring gestures that bring comfort and facilitate the healing process.

Robbie Miller Kaplan is the author of How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss. Now available in three individual volumes: "Illness & Death," "Suicide" and "Miscarriage." Three additional titles are available as e-books: "Death of a Child," "Death of a Stillborn and Newborn Baby" and "Pet Loss." Click here to order.

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Tuesday, March 23, 2010

Seasons of grief

It’s wintertime for me. At the most dismal time of year, the birthdays of three special family members and the anniversaries of their deaths fall within a ten-week period. I used to think the weather made this time even gloomier until I read an essay that changed my thinking. The writer’s father died in July and the author recounts how, despite the sunshine and flowers, July is always a season of sadness for her.

So how do we cope with these seasons of grief? I’ve learned that there is no right or wrong way to work through it. Grief is so personal and unique and it’s influenced by our experience and relationships.

As the years have passed, I’ve handled these seasons differently, trying not to get mired in it. Sometimes I’ve keep busy, not just with my work, but with an active social life. Other times travel is a great distraction. I often try to focus on being productive so if I succumb to sadness, at least I feel a sense that I’m moving forward. Often, just living in the present and keeping an eye on the future helps.

But what I have learned over the years is that at some point, no matter how sad, it is essential for me to acknowledge my family members. I think of them on their birthdays, feeling my love for them and the gratitude that they were a part of my life. I light a candle for each of them on the anniversary of their deaths. The candle burns for twenty-four hours and as I move through my day, I glimpse the candle as I pass and it reminds me how their spirit continues to live on within me.

What I’ve found empowering is the knowledge that while I can’t change what has happened to me, I can control how I manage the experience. I can avoid it by burying myself or getting out of town. Or, I can acknowledge it and allow myself to recognize the gifts that were mine, no matter how fleeting. All of us have that power.

Robbie Miller Kaplan is the author of How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss. Now available in three individual volumes: "Illness & Death," "Suicide" and "Miscarriage." Three additional titles are available as e-books: "Death of a Child," "Death of a Stillborn and Newborn Baby" and "Pet Loss." Click here to order.

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Tuesday, March 2, 2010

What not to say after a suicide

Suicide was back in the news this week after the tragic death of Marie Osmond’s eighteen-year old son. “Suicide survivors,” the bereaved whose loved one died by suicide, are often left to deal with guilt (could I have stopped it?); rejection (how could they choose death over me?); stigmatism by friends, loved ones, and society (their loved one chose death over life).

So what can you do when a friend or loved one experiences a death by suicide? You can provide nonjudgmental support to help your friend or loved one navigate what will be a complicated and prolonged bereavement.

1. Don’t stay away because you fear you’ll say the wrong thing. Instead, express your deepest condolences and share how sorry you are for the loss. If you knew the deceased, you can share what was so special about them and that you will miss them too.

2. Don’t think suicide should be treated any differently than any other death. Treat suicide survivors the same way you would treat anyone who is grieving the loss of a loved one.

3. Don’t use words and phrases to describe suicide in negative connotations. Avoid saying “committed suicide;” using the word “committed” implies a crime.

4. Don’t use language that implies the person who died by suicide was to blame. It’s inappropriate to say “killed themselves,” “ended their life” or, “they took their life by their own choice.”

5. Don’t ask questions. You can offer to listen confidentially, and leave it up to the bereaved to let you know if and when they’d like to talk.



Robbie Miller Kaplan is the author of How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss. Now available in three individual volumes: "Illness & Death," "Suicide" and "Miscarriage." Three additional titles are available as e-books: "Death of a Child," "Death of a Stillborn and Newborn Baby" and "Pet Loss." Click here to order.

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Wednesday, February 24, 2010

Respecting a friend's request

A reader wonders what they can do to support a friend who is terminally ill. The two had a close relationship but the friend moved away to be near family. The friend has gotten sicker, refused all requests to visit, and has become too weak to speak on the phone. It is feared that the end is near. The reader wonders, “Should I keep calling, requesting a visit, or, should I honor my friend’s request, even if I may never see them again?”

This is a painful dilemma. I often find it helpful if you can put yourself in the other person’s shoes. If you very ill and at this stage in your own life, would you want someone to honor your request? And if you do, that doesn't mean you have to stop caring.

Since the phone calls aren’t getting answered or returned, why not try reaching out in another way? It’s often special to receive something in the mail and you can write your thoughts directly to them. There are many benefits to this strategy; they'll hear from you and if they choose, they can re-read your letters at any time. You are respecting their privacy while reaching out to let them know they’re not alone. And you can always say “I understand your desire for privacy. Should you feel at any time you'd welcome a phone call or visit, I will respond as quickly as I can."

You might also reach out to the parents with a note. They are going through this experience with their son or daughter and they too could use support. Let them know you are thinking of them and would love to reach out and help in any way. Remind them that you've communicated to their son or daughter that you will come and support them, and you’re willing to do the same for them.

It's important to respect boundaries. The last thing you want to do at this point is make someone feel guilty for communicating their wishes. It's helpful to keep in perspective that as difficult as this is for you, it’s even worse for your friend and their parents.

Robbie Miller Kaplan is the author of How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss. Now available in three individual volumes: "Illness & Death," "Suicide" and "Miscarriage." Three additional titles are available as e-books: "Death of a Child," "Death of a Stillborn and Newborn Baby" and "Pet Loss." Click here to order.

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