Comforting Words - When You Don't Know What To Say

This is the blog of Robbie Miller Kaplan, author of "How to Say It When You Don't Know What to Say." Please bookmark my site as a resource on helpful ways to comfort those facing tough times. Comments and questions are welcome!

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Welcome to Comforting Words! We’ve all faced a situation that’s left us speechless. A friend shares a devastating medical diagnosis, you learn via email of a relative’s death, or an acquaintance with a long-standing marriage tells you she’s getting divorced. What do you say? We’ve all been at a loss for words when we've needed them most. My goal in creating this blog is to provide a forum to share stories, ideas, and resources that will help us communicate effectively when confronted with unexpected news of loss and difficult times. And most important, I’d like to give insight into the best ways to help others so they don’t feel isolated and unsupported when facing difficult times. I feel so passionately about the importance of providing support that I wrote a book on the topic: How to Say It When You Don’t Know What to Say: The Right Words for Difficult Times. It's now available in volumes on Illness & Death, Miscarriage, Suicide and e-books on Death of a Child, Death of Newborn or Stillborn Baby, Divorce, Pet Loss and Caregiver Responsiblities at http://wordsthatcomfort.com.

Tuesday, March 2, 2010

What not to say after a suicide

Suicide was back in the news this week after the tragic death of Marie Osmond’s eighteen-year old son. “Suicide survivors,” the bereaved whose loved one died by suicide, are often left to deal with guilt (could I have stopped it?); rejection (how could they choose death over me?); stigmatism by friends, loved ones, and society (their loved one chose death over life).

So what can you do when a friend or loved one experiences a death by suicide? You can provide nonjudgmental support to help your friend or loved one navigate what will be a complicated and prolonged bereavement.

1. Don’t stay away because you fear you’ll say the wrong thing. Instead, express your deepest condolences and share how sorry you are for the loss. If you knew the deceased, you can share what was so special about them and that you will miss them too.

2. Don’t think suicide should be treated any differently than any other death. Treat suicide survivors the same way you would treat anyone who is grieving the loss of a loved one.

3. Don’t use words and phrases to describe suicide in negative connotations. Avoid saying “committed suicide;” using the word “committed” implies a crime.

4. Don’t use language that implies the person who died by suicide was to blame. It’s inappropriate to say “killed themselves,” “ended their life” or, “they took their life by their own choice.”

5. Don’t ask questions. You can offer to listen confidentially, and leave it up to the bereaved to let you know if and when they’d like to talk.



Robbie Miller Kaplan is the author of How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss. Now available in three individual volumes: "Illness & Death," "Suicide" and "Miscarriage." Three additional titles are available as e-books: "Death of a Child," "Death of a Stillborn and Newborn Baby" and "Pet Loss." Click here to order.

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Monday, October 26, 2009

What not to do

A young woman who was eight months pregnant gave birth to a stillborn baby. Overcome with grief, she called her supervisor at work and requested he notify her colleagues by e-mail so she wouldn’t have to individually tell her devastating news. It seemed a simple request, but when she returned to work, she learned her supervisor did not notify her colleagues and they were each stunned when she painfully shared the news. Not knowing what to say or do, they avoided her and she felt shunned and alone in her grief. After a few months, she quit her job and left the organization.

Afraid to say the wrong thing, many people stay away. But it’s important to understand how our actions, or lack of action, impact the loss that friends, family members, colleagues, and community members are experiencing.

What should you not do?

· Don’t stay away.

· Don’t avoid returning phone calls from the bereaved.

· Don’t refuse the bereaved when you are asked to help.

· Don’t disregard family wishes for donations and make them instead to your pet cause.

· Don’t avoid communicating difficult news, placing the burden on the bereaved.

· Don’t ask the bereaved to do something for you when they can barely take care of themselves.

· Don’t ask the bereaved for details.

· Don’t ask for a possession of the deceased or ask for something back that you’d given them.

· Don’t pay a visit and expect to be fed or entertained.

· Don’t expect the bereaved to reciprocate your kindness – this is one of those occasions when someone, when they are ready, will pay it forward.

Robbie Miller Kaplan is the author of How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss. Now available in three individual volumes: "Illness & Death," "Suicide" and "Miscarriage." Three additional titles are available as e-books: "Death of a Child," "Death of a Stillborn and Newborn Baby" and "Pet Loss." Click here to order.

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